When will my order be shipped?
Orders are shipped out Monday – Saturday through USPS, within 24 hours of receiving payment for your order. Other carriers available upon request.
How much does shipping cost?
We offer flat rate shipping of $7. All orders over $200 get free shipping.
Do you offer expedited shipping?
Expedited shipping options are available, send us a message for more information.
How are orders shipped?
Orders are shipped through USPS first class unless you expedite it which will ship as USPS priority or priority express.
What do I do if my shipment is incorrect or damaged?
To ensure ourselves against mishandling by USPS, we photograph and document every order. If your order still arrives damaged, you have 7 days to contact us for return or replacement.
Do you offer international shipping?
Yes, we ship internationally, send us a message for more information.
Do you accept returns?
We do not accept returns due to possible product degradation. We will accept limited returns if a product arrives damaged. Please contact customer service at email@example.com for instructions.
If shipment has been lost by USPS and it is not recovered and the delivery confirmation report shows a non-delivery then we will reship at no cost to the customer. However, if the shipment is claimed to be lost by the USPS and the delivery confirmation shows “delivered” then our guarantee has been fulfilled and WE WILL NOT RESHIP FREE OF CHARGE.
If a product is missing from your order then please contact us and once we verify the legitimacy of the claim then we will send the missing item to you. All orders are documented and are photographed prior to shipping to avoid any fraudulent claims.
How do returns work?
If we accept your return, you will receive a refund minus the shipping charges and a 15% restocking fee. Please contact us at 305-646-8545 for shipping labels and return information.
How are chargebacks handled?
Chargebacks are taken very seriously and will be treated as fraud against our company. If you have changed your mind about a product, it is not grounds for filing a fraudulent usage claim. You will be banned from ordering from us and your IP address will be blocked.
Please contact us if you have any issues with a product to explore your options.
How are products stored before shipping?
We store products in a controlled environment at our storage facility to ensure all our research chemicals are at a consistent, stable temperature.
What kind of glass do you use for your peptides?
We use specialty glassware that inhibits absorption.
What is the shelf life of your products?
2-5 years if products are stored properly.
How should I store my products?
Store your products in a cool, dry place, away from direct sunlight.